This post at kottke.org illustrates a problem with the user interface on many mapping applications. The application is supposed to show you where your phone is, but when it can’t determine the position accurately, it attempts to find a general location.
In the case of Sprint users in North Las Vegas, the “general location” is centred on the home of Wayne Dobson. Instead of showing a diffuse area, the software is somehow displaying a point, with a street address, and that’s Wayne’s house.
This causes problems for Wayne when people show up looking for their phones. It also caused him trouble when the police show up — because someone called them from a cell phone, and the location given is his address.
This strikes me as very odd indeed; not only average users looking for their lost mobile phones, but professional dispatchers are being fooled by some sort of position reporting that doesn’t indicate the error in the position. And this has been going on since 2011!
Can you imagine the waste of resources when the police go to the wrong address? Not to mention the fact that they are not responding to the right address where someone was legitimately in distress.
The really strange thing is the media reporting on this seem to take it in stride as an artefact of a “am imperfect system” — somehow this is just a position reporting glitch.
The fact is, all GPS systems include error and should report how accurate they are so users can understand that the “point” on a map is not really a point, it’s an area of probability. When that area is really large, it means the position has lots of area and should be taken, as they say, with a grain of salt.
I think people are being fooled by user interfaces that seem to indicate certainty. Small changes in a UI could make a big difference on how people understand the technology. Unfortunately, GPS manufacturers sell certainty, and a UI that is less than certain isn’t a feature that sells units.